Refund policy

We want you to be happy with your Simply Lili purchase. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Because many Simply Lili products are handmade, made-to-order, or prepared in limited quantities, we do not accept returns or exchanges for change of mind, incorrect size selection, or other personal preferences.

If there is a problem with your order, please contact Simply Lili with your order number and photos of the item, if applicable. Approved refunds will be issued to the original form of payment.

Shipping charges are non-refundable unless the order was incorrect or damaged due to an error on our part.

Thank you for supporting Simply Lili.